Welcome to dkCanary!

Below, you’ll find our policies to ensure a seamless and satisfactory experience for all our valued customers.

1. Product Guarantee

At dkCanary, we stand by the quality of our sintered flower pots with automatic lighting and watering systems. Every product is thoroughly inspected and tested before it reaches you.

• Warranty: All products come with a 1-year warranty covering defects in materials and workmanship. This warranty does not cover damages caused by misuse, accidents, or unauthorized modifications.
• Satisfaction Guarantee: If you’re not completely satisfied with your purchase, we offer a 30-day money-back guarantee, provided the item is returned in its original condition (terms and conditions apply).

2. Installation Policy

dkCanary offers professional installation services to ensure your flower pots are set up and functioning perfectly.

• Installation Scheduling: Once your purchase is confirmed, our team will contact you within 2 business days to schedule the installation.
• Installation Coverage Area: Installation services are available in select regions. Please check our service area map or contact customer support for availability.
• Installation Fee: Standard installation fees are included in your purchase unless stated otherwise. Additional charges may apply for custom setups or extended travel.

3. Shipping Policy

We strive to deliver your products promptly and securely.

• Shipping Timeline: Orders are processed within 2-3 business days and shipped using trusted carriers. Delivery times vary based on your location.
• Shipping Costs: Shipping costs are calculated at checkout based on weight, dimensions, and destination. Orders over a certain amount may qualify for free shipping.
• International Shipping: At this time, we ship only within select regions. International shipping options will be added soon.

4. Return & Exchange Policy

We understand that sometimes you may need to return or exchange a product.

• Eligibility: Returns or exchanges must be initiated within 30 days of purchase. Items must be in their original condition and packaging.
• Process: Contact our customer support team to request a return or exchange authorization. Once approved, a return shipping label will be provided.
• Refunds: Refunds are processed within 7-10 business days of receiving the returned item.

5. Maintenance and Support

Our automated flower pots are designed for ease of use, but we also provide ongoing support for your convenience.

• User Manual: Each product comes with detailed instructions for setup and care.
• Technical Support: Have a question or need assistance? Our support team is available via email or phone.
• Maintenance Tips: For optimal performance, we recommend cleaning and servicing your pots as outlined in the manual.

6. Privacy and Security

Your trust is important to us. dkCanary is committed to protecting your personal information.

• Data Use: We use your data only to process orders, provide customer support, and improve our services.
• Secure Payments: Our payment gateway ensures your transactions are encrypted and secure.

7. Contact Us

For questions, feedback, or support, please don’t hesitate to reach out!

• Email: info@dkcanary.com
• Phone: +34 822 11 03 60
• Business Hours: Monday – Friday, 9 AM to 5 PM

We’re here to help you make the most of your dkCanary products. Thank you for choosing us to enhance your plant care experience!